Support Policy Page

Here is the updated Support Policy with the effective date:

Support Policy for AnimFig Action Figure Store

Effective Date: 13 December 2024

At AnimFig, we are committed to providing exceptional customer service. Our Support Policy outlines how we handle inquiries, issues, and concerns regarding our products and services. Please read the following information carefully.

1. Customer Support Availability

Our customer support team is available to assist you with any questions or issues related to your purchases, shipping, product details, or other concerns. You can reach us via email or phone:

• Email: support@animfig.shop
• Phone: +8801608509882

Our support team is available Monday through Friday, from [Insert Opening Hours, e.g., 9 AM to 6 PM Bangladesh Time], excluding holidays.

2. Order Inquiries

For any inquiries regarding your order, such as tracking, delivery status, or product availability, please provide the following information when contacting us:

• Order number
• Full name
• Email address used for the order
• A brief description of the issue or inquiry

This will help us assist you promptly and accurately.

3. Product Support

If you need assistance with a product, including questions about features, defects, or compatibility, please reach out to us via email or phone. Provide the following details:

• Product name and/or SKU
• Description of the issue or inquiry
• Photos of the product (if applicable)
• Proof of purchase (e.g., order number)

We will do our best to respond to product-related inquiries within 1-2 business days.

4. No Return or Exchange Policy

As outlined in our Terms and Conditions, AnimFig has a No Return Policy. All sales are final, and we do not accept returns or exchanges for any products. However, if the product you receive is damaged or defective, please contact us immediately, and we will work with you to resolve the issue. We will require evidence of damage or defect in the form of photos, as well as the order details.

5. Shipping Support

If you experience issues with shipping, including delays, address changes, or incorrect items, please contact us with the following information:

• Order number
• Tracking number (if available)
• Shipping address details
• Description of the issue

We will coordinate with the shipping carrier to help resolve the issue as quickly as possible.

6. Technical Support

If you experience any issues while using our website, such as difficulty placing an order or navigating the site, please contact our support team. Provide the following details to help us assist you:

• Description of the issue
• Any error messages or screenshots
• The browser or device you are using

We will investigate and resolve technical issues promptly.

7. Response Times

We strive to respond to all inquiries as quickly as possible. During regular business hours, we aim to reply to emails within 1 business day. Response times may be longer during busy periods, such as holidays or promotional events. Phone support is available during business hours, and we aim to address calls immediately, or as soon as possible.

8. Refunds and Disputes

Due to our No Return Policy, we do not offer refunds or exchanges. If you have concerns about a damaged or defective product, please contact us within [X] days of receiving your order, and we will assess the situation and, if applicable, arrange a resolution (replacement or store credit).

9. Feedback

We value your feedback! If you have any suggestions or comments regarding our customer support, products, or website, please feel free to reach out to us. Your input helps us improve our services and offerings.

10. Changes to the Support Policy

AnimFig reserves the right to modify or update this Support Policy at any time. Any changes will be effective as of the date of posting. We encourage you to review this policy periodically for any updates.

11. Contact Us

For any inquiries, issues, or feedback, please reach out to our support team at:

AnimFig
1/13 Humayun Road, Mohammadpur,
Dhaka - 1207, Dhaka, Bangladesh
Email: support@animfig.shop
Phone: +8801608509882

By contacting us, you acknowledge that you have read and understood our Support Policy. We are here to help and will do our best to provide the best service possible. Thank you for choosing AnimFig!